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ISPs say their “excellent customer service” is why users don’t switch providers

arstechnica.com ISPs say their “excellent customer service” is why users don’t switch providers

ISPs tell FCC that mistreated users would switch to one of their many other options.

ISPs say their “excellent customer service” is why users don’t switch providers
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  • USTelecom, which represents telcos such as AT&T and Verizon, said that "the competitive broadband marketplace leaves providers of broadband and other communications services no choice but to provide their customers with not only high-quality broadband, but also high-quality customer service."

    That's so much bullshit in so little space that I'm surprised it didn't become a black hole.

    • competitive broadband marketplace

      Represents multiple supposedly fierce competitors

      I see the problem. Someone must've convinced them that opposite day was real in 4th grade, and they've been stuck that way ever since

74 comments