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I had a friend once come over and was trying to do something on my computer, and it wasn't working. I tell him exactly what to do, and it doesn't work. I watch him do exactly what needs to be done, and it still doesn't work.
I take control, doing the exact same thing we tried 3 times already... and it works.
I'm convinced electronics just hate some people and refuse to work for them.
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I completely agree. I work in IT, a lot of times I can see that people have taken the exact actions I would, just with no success, until I do it. I always say that it's like the boss walking in a room and suddenly everyone stops misbehaving.
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“Proximity Fix”
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It’s because the computers secretly know we’re 1 level of bullshit away from erasing their memories
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I believe the main reason to be patience.
If you give the computer some time to work things out before your next attempt, it has more chance of success.
But by that point, the user already made a ticket.
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My previous job included basic it support. It was a tiny office and we didn't have a dedicated IT guy. Now I work in a big corporate environment and boy do I use the support. Why?
- Admin rights, my account (all accounts) are locked down tight.
- Convincing the computer of working like it should be is not what I'm paid for. I have a never ending task list, troubleshooting my own system is not on it.
- I get to sit and watch and do nothing while someone remotes in.
I'm sorry.
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I also think the computer is playing the long con. It tsunts, "It worked this time, but one day ,not tomorrow, not next week, but one day, you'll have do a fresh install."
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The Sysadmin Field is a known phenomenon!
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We call it the machine spirits and they are fickle as the fae.
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Calling someone to help with something is usually the best way to make it start working miraclously
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There's also the phenomenon where you make a forum post and then immediately solve it after (or even before) you submit it. Although that is more because it forces you to think through the problem systematically.
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The amount of posts in my reddit and lemmy drafts is massive, because i realise the answer myself.
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Sort of reminds me of the r/talesfromtech support story of an old lady turning her tower on and off by waving her hand in front of her PC.
She had one of those damn magnet bracelets and it triggered the power button.
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That was my experience working in an IT Helpdesk. I would joke that they computers were scared of me.
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Oh good I thought me and my kid were the only ones that happened to.
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