Stallman Was Right @lemmy.ml juliebean @lemm.ee 1y ago

Bad software sent postal workers to jail, because no one wanted to admit it could be wrong

www.theverge.com Bad software sent postal workers to jail, because no one wanted to admit it could be wrong

The software was used as evidence that employees stole money

For the past 20 years UK Post Office employees have been dealing with a piece of software called Horizon, which had a fatal flaw: bugs that made it look like employees stole tens of thousands of British pounds. This led to some local postmasters being convicted of crimes, even being sent to prison, because the Post Office doggedly insisted the software could be trusted. After fighting for decades, 39 people are finally having their convictions overturned, after what is reportedly the largest miscarriage of justice that the UK has ever seen.

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Earlier this month the chief executive of the Post Office said that Horizon would be replaced with a new, cloud-based solution.

hey, I have an idea... Lets make this problem even more opaque!
Hey @ChatGPT@lemmings.world why do people in authority often refuse to admit that they are wrong?
- Admitting mistakes can often be perceived as a sign of weakness, especially in cultures that highly value authority and power. There are several reasons why people in authority often refuse to admit they are wrong:
  
  Fear of Losing Respect and Authority: Leaders might fear that their authority and respect will be diminished if they admit they are wrong. This could lead to others questioning their decisions in the future.
  
  Perception of Infallibility: Being in a position of leadership can sometimes create a notion of infallibility. Leaders may feel pressured to be always correct because any signs of fallibility might undermine their hold on the authority.
  
  Potential Legal Consequences: In some cases, admitting a mistake can have legal implications. This particularly happens in corporate, political, or legislative environments.
  
  Cognitive Dissonance: This is a psychological phenomenon where individuals experience mental discomfort when they hold two or more contradictory beliefs or values. To alleviate this discomfort, people may refuse to admit they are wrong even when faced with compelling evidence.
  
  Confirmation Bias: This common cognitive bias can cause people to interpret new evidence as confirmation of their existing beliefs or theories, even if it's not.
  
  Ego and Pride: Some leaders may regard admitting to being wrong as a blow to their ego or a sign of personal failure.
  
  It's worth noting, however, that effective leadership often involves admitting mistakes when they happen. Recognising a mistake, learning from it, and taking necessary corrective action is a mark of good leadership.