ISPs say their “excellent customer service” is why users don’t switch providers
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
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I had something cogent to say when I saw this yesterday. Now I'm hammered so......
Hahahahahahaha
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That’s a hilarious joke. They should do stand up.
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LOL!!
I moved somewhere, where the local government owns the majority share of the teleco that provides the Internet in the area. 30% ownership is co-op, which leaves something like 15% that's private interest. The ISP runs amazing, 1Gbps fiber to the house for $45/mo and the co-op just forwarded a motion to the local government for consideration to upgrade to 10Gbps.
I moved here from a place that was a Comcast monopoly zone that gave max 350Mbps for $70/mo.
In a better society the CEOs of AT&T and Comcast would have already been dragged out into the street, long before we got to this point.
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There are large departments within large for-profit companies whose entire raison d'être is to lie to the public to make the large company seem better than it actually is.
See: marketing and public relations
Why would anyone ever trust what's said by a company's own staff who are paid by the company to say things good about the company
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them: "excellent customer service"
us: compared to what?
them: our competitors
us: what competitors?
them:
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Is this what the kids call delulu?
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I don't know. I'm 41. Is "delulu" french for "trolling asshole"? Because if these CEOs are trying to claim they have anything besides abysmal customer service, predatory pricing, and monopolistic business practices, then they're absolutely trolling.
They know what they are. It's intentional.
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A.k.a. delusional
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I think it's French for "enjoying the scent of their own farts".
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True in Quebec Canada, we basically have 2 ISPs, Bell (horrible service from india, always ranked #1 worst company) and Videotron, top notch service from local people.
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😂
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um. no? it's their regional monopolies
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Now that's just rubbing it in our faces.
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I live in rural NM. When I moved here we had Verizon home internet (cellular, with a data cap), centurylink (you are lucky if you get 3mpbs), and a line of sight wireless provider. The wireless was more expensive than CL, but more reliable and faster.
Then TDS fiber came to town, much better price, way better speeds, non existent customer service.
It is so bad I am considering going back to the wireless provider.
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I don't have any other comparable options, but I've tried
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That's not a coincidence.
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